Write up on flipchart:
Posture Face Voice Position
Five stages one-to-one de-escalation: Review [ XXmins]
These are covered in depth by Rowan on the video - have the key words already written up list on a flip as a reminder and just run through briefly: The purpose is to review then now before going into the role play. Ask the group: can anyone remember what are the five stages of de-escalation?